Associate Director, Content Review Process

Major accountabilities:

• Manage dedicated external partner for content approval, ensure adequate staffing for content approval team and ongoing performance management.
• Manage content standards - including updates of relevant guideline and processes to ensure consistency and quality of reviews. Coordinate implementation, change management, communication and business training plans across functions and geographies
• Business partnership - by proactively solving bottlenecks and inefficiencies as it relates to content approval, while ensuring compliance of materials with global regulations and company policies.
• Be single point of contact and subject matter expert for content approval teams and provide guidance & support to the other departments on medical topics related to product promotion and marketing (e.g. medical, marketing, regulatory affairs, and clinical development).
• Manage training needs – including training programs for content creators, medical and commercial reviewers .

• Act as a System Expert and Medical Affairs Superuser

Key performance indicators:

• Number of materials challenged / incompliant - per month.
• Business partnership satisfaction - quarterly surveys.
• Review and Approval timelines – per asset types / monthly.

Minimum Requirements
Education & Experience:

• Medical or science-related degree, MBA, or other business-related qualification. Content Approval Certifications are an advantage.
• Preferred 5-6 years professional experience in pharma industry.
• In depth understanding of the operations of a pharmaceutical company including marketing, medical, value and access, commercial, compliance, digital/social media, content management and production.
• Strong knowledge of compliance / regulatory requirements in the pharmaceutical industry and Novartis internal policies
• Experience with reviewing or approving business material
• Experience managing an external service partner.

Skills:

• Excellent interpersonal skills and ability to develop trusting relationships with stakeholders
• Excellent analytical/reasoning, problem solving, organizational and multi-tasking skills
• Strong policy, process, and project management skills
• Knowledge expert of Novartis compliance policies, procedures and how they apply to associates’ roles and responsibilities.
• Ability to work seamlessly with all levels of personnel
• Demonstrated sensitivity and knowledge of cultural differences with experience in multi-country, multi-cultural environments and demonstrated success with global collaborations
• Proactively and creatively problem-solves, makes effective and timely decisions while skillfully negotiating to resolve conflicts across functions and between stakeholders
• For internal candidates: Strong Novartis internal network, preferably on a global and local level

Languages:

• Fluent English (spoken and written)
• Additional languages will be an advantage

Closing date for applications: 26 July 2024