Key Account Manager

Major accountabilities:

• Promotion of the company's products
• Gathering data on the number of patients in need of the company's drug treatments, coupled with analysis and forecasting, is crucial to guarantee uninterrupted patient access to therapy.
• Formulate an action plan that includes key professionals and decision-makers to enhance awareness and access to medications for patients.
• Identify and engage with key opinion leaders to forge long-term partnerships and nurture these connections.
• Provide informational support for the company's pharmaceutical products.
• Interaction with decision makers about providing patients, in order to increase the availability of the company’s drug and improve the quality of life of patients.
• Engaging with key healthcare decision-makers to enhance the availability of the company's pharmaceuticals and improve patient quality of life.
• Leading the development and execution of national and regional initiatives with a multidisciplinary team to increase patient treatment access.
• Establishing a database for targeting and segmenting specialists within the relevant audience, ensuring adherence to personal data processing standards in the CRM system.
• Guaranteeing adequate target audience coverage and executing the visitation plan.
• Consistently scheduling visits and documenting them in the corporate CRM system.
• Discussing with healthcare system representatives and partners to include the company's drugs in medical institutions' formularies and regional programs.
• Enforcing the product promotion strategy set by the marketing department, compliant with the Republic of Belarus's laws.
• Monitoring supply chains to ensure patients receive medications promptly.
• Creating and maintaining a customer base with an assessment of the business potential of customers.
• Work involving the company's reporting is conducted in line with management's procedures, standards, and operational demands.
• Undertaking business trips to designated regions.
• Following other directives issued by company management.

Key performance indicators:

• Attaining personal objectives for product promotion in established regions.
• Conducting visits and securing coverage as per company standards.
• Proficiency in pharmaceuticals, assessed via written and oral examinations at the supervisor's or their delegate's discretion.
• Adherence to the visitation schedule. The monthly visit agenda should be prepared promptly.
• Prompt entry of data into the CRM system.
• Maintenance of an up-to-date customer database for the current month, categorized by potential, loyalty, sector, and visitation frequency.

Minimum Requirements:

• University degree, medical or pharmaceutical education (desirable).
• Successful experience in promoting pharmaceuticals (hospital segment, budget channel) for more than 3 years. Work experience as a key account manager in the at least 1 year.
• High level of responsibility to clients.
• Understanding and striving for ethical work practices.
• Result oriented.
• Good understanding of the pharmaceutical market, knowledge of the territory and customers (as an advantage). Knowledge of the specifics of public procurement, main suppliers and consumers.
• Intermediate English proficiency (will be an advantage).
• Confident MS Office user.
• Having a driving license of category B and driving experience.
• Readiness for business trips.
• Ability to work in a team; focus on achieving results, developed communication and negotiation skills, confident communication and presentation skills.

Skills:

• Account Management.
• Crm (Customer Relationship Management).
• Customer Care.
• Field Sales.
• Key Account Management.
• Merchandising.
• Multitasking Skills.
• Office Administration.
• Patient Care.
• Procurement.
• Promotion (Marketing).
• Sales.
• Sales Operations.
• Strategic Leadership.
• Support Services.