393205BR
May 13, 2024
Czech Republic
Summary
-As the REFS representative at the cluster/country level, acts As the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality
About the Role
Major accountabilities:
Work Experience:
- Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site, and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy -Anticipates cluster/country customer needs and/or implications arising from business change taking place at the global or regional level and takes a strategic view when discussing potential solutions with the customer ensuring close collaboration with regions -Translates the regional/divisional strategy into a cluster/country level strategic account plans -Acts as an escalation point for country management service delivery issues, and assists through coordination of the implementation of solutions and the resolution of country issues.
- Drives customer satisfaction within the cluster/country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives -Provide leadership to sites within the cluster/country and sets clear objectives for the country/cluster in line with regional objectives -Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
- Customer satisfactin -High level of stakeholder engagement (internal customers & external partners) -Performance management to achieve TCO targets -Delivery of high quality strategic account plans -Implement a positive employee culture which leads to service quality and talent development to meet long -term growth objectives -Delivery of high quality succession plans and performance management processes for organization
Work Experience:
- Major Change.
- People Leadership.
- Operations Management and Execution.
- Project Management.
- Financial Management.
- Collaborating across boundaries.
- Real Estate Management.
- Facility Management.
- Creativity and visioning.
- Real Estate Asset Management.
- Knowledge of TQM and related industry GxP standards and processes.
- Travel & Fleet Operations.
- Design and Construction Management.
- Knowledge of creating strategic partnerships.
- Supplier Relationship Management.
- Knowledge of collaboration across functions/geographies.
- Finance Management.
- Influencing and persuading.
- Knowledge of core HSE & BCM work processes.
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Operations
CTS
Czech Republic
Prague
CZ02 (FCRS = CZ002) Novartis s.r.o
Facilities & Administration
Full time
Regular
No
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