REQ-10001149
Apr 11, 2024
USA

Summary

The HCP Education Delivery Manager will be responsible for consistent delivery of best-in-class HCP education for Therapeutic Area (TA) / Brands within Integrated Marketing and Customer Experience, US Pharma. This includes applying Novartis HCP Education capabilities, customer and TA/Brand in-sights to craft and deliver HCP educational experiences that educate, engage, and build advocacy among HCPs. This role will be responsible for defining and delivering HCP education objectives, programs and re-sources that achieve the overall educational objectives, and achieving defined metrics. Sharing back insights from the HCP education effort to the TA / Brand / HCP Marketers as well as best practices with fellow HCP Education Delivery colleagues are expectations within this role. Defining key performance standards and driving effective and efficient approaches in HCP education delivery are essential to success. Location: This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international). Please note that this role would not provide relocation and only local candidates will be considered.

About the Role

Major accountabilities:

  • Serve as an integrator across teams and functions, partnering closely with Marketing Strategy HCP marketers, Customer Experience Planning, and Customer Engagement Center to effectively build and deliver HCP education.
  • Defining and implementing an effective/impactful delivery of HCP education
  • Identify and apply industry leading best practices, and ways of working, to deliver HCP education.
  • Share best practices across the HCP Education Delivery team to drive improved consistency and impact
  • In partnership with Customer Experience Planning and Optimization Team, ensure the customer (HCP) experience and education delivery tactics are balanced
  • Actively contribute to the development of the HCP experience roadmap and HCP Impact plan
  • Partner closely with HCP facing functions and teams to achieve HCP education objectives and deliver an integrated education experience, including across the field.
  • Partner effectively with the HCP Marketer and the Customer Engagement teams to support HCP Education and field communication and training activities, as appropriate

Minimum Requirements:

Education: Bachelor's degree in a related field is required; Master of Science, and/or MBA preferred 

Essential Requirements:

  • Minimum of 3 years of experience in commercial marketing with experience building scalable HCP education programs OR completion of a postdoctoral fellowship with a major pharmaceutical company
  • Demonstrated ability to communicate scientific data
  • Experience managing HCP engagement programs, peer-to-peer education, and/or HCP congresses
  • Experience in driving enterprise-wide capabilities and an improved HCP experience.
  • Ability to lead/enable multiple top-priority deliverables on time, on scope, on budget
  • Strong project management, with a strategic and analytical mindset, as demonstrated by key projects/initiatives
  • Accomplished and strong cross-functional leadership and ability to collaborate effectively with various collaborators and teams and effectively lead a team.

Desirable Requirements:

  • Multi-functional experience in Pharmaceutical or Healthcare
  • Prior work within a center of excellence model, where consistent standards, best practices, and knowledge sharing were effectively implemented

The pay range for this position at commencement of employment is expected to be between $130,400 and $195,600/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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US
Pharmaceuticals
USA
East Hanover
Marketing
Full time
Regular
No
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REQ-10001149

Manager, HCP Education Delivery

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