Summary
About the Role
Major accountabilities:
- Support the team in the operational conversion of P&O strategic objectives.
- Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide consultation and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
- Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or guides -Perform user administration tasks (e.g. access management).
- Track service requests and fixes – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
- Support evaluation of the services / processes / continuous improvement in scope.
- Contribute to P&O Services projects at country or BU level
Key performance indicators:
- P&O Services delivered on time with the right level of quality
Minimum Requirements:
- University level degree and equivalent experience in Finance, Business or any related field.
Proficient in English - both written and spoken, excellent
interpersonal skills.
At least 3 years of experience in leading payroll data and ideally gained within a healthcare / pharmaceutical/shared services environment
Optimizing Customer value by co-creating and developing compelling customer focused solutions
Work Experience:
- Operations Management and Execution.
- Handling and supporting Malaysia statutory submission
Skills:
- Curiosity.
- Data Privacy.
- Employee Experience.
- Employee Onboarding.
- Hr Operations (Hr Ops)
- Human Resources Management.
- Identity And Access Management (Iam).
- Payroll.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
